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Terms And Conditions

Usage Policy

Welcome to Sage Aura Soul. These Terms and Conditions outline the rules and regulations for using our website and services. By accessing or using our website, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

 

1. Intellectual Property:

All content, logos, images, and designs on our website are the intellectual property of Sage Aura Soul and are protected by copyright laws. You may not use, reproduce, or distribute any of our content without our express written permission.

 

2. Use of Website:

You agree to use our website for lawful purposes only and not to engage in any activity that may harm our website or interfere with other users' experience.

You must not:

  • Attempt to gain unauthorized access to our website or server

  • Use our website in any way that could damage, disable, overburden, or impair our services

  • Use automated scripts or software to collect information from our website

  • Violate any applicable laws or regulations

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3. Product Information:

We make every effort to ensure that product descriptions, images, and prices on our website are accurate and up to date. However, we do not guarantee the accuracy or completeness of this information. We reserve the right to correct any errors, inaccuracies, or omissions and to update product information at any time without prior notice.

 

4. Ordering and Payments:

By placing an order on our website, you agree to provide accurate and complete information about yourself, including billing and shipping details. You must be of legal age to make purchases on our website.

We use a secure third-party payment processor to process all payments. Your payment information is encrypted and not stored on our servers.

 

5. Shipping and Delivery:

We strive to process and ship orders in a timely manner. However, delivery times may vary depending on your location and shipping method. We are not responsible for any delays or issues caused by shipping carriers.

 

6. Returns and Refunds:

Please review our Return and Refund Policy for information on returning products and obtaining refunds.

 

7. Limitation of Liability:

To the extent permitted by law, Sage Aura Soul shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of our website or products.

 

8. Indemnification:

You agree to indemnify and hold Sage Aura Soul, its affiliates, officers, directors, employees, and agents harmless from any claims, losses, damages, liabilities, costs, and expenses (including attorney's fees) arising out of or related to your violation of these Terms and Conditions.

 

9. Governing Law:

These Terms and Conditions shall be governed by and construed in accordance with the laws of the country of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Bhopal, Madhya Pradesh.

 

10. Changes to Terms and Conditions:

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of our website after changes are made constitutes your acceptance of the revised terms.

 

11. Contact Us:

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us at support@sageaurasoul.com.

By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Returns and Refunds Policy

Purchases made from online store of www.sageaurasoul.com cannot be returned after purchase. We offer "full replacement" of products that might be damaged in transit. Replacement orders are processed immediately after our customer support team validates the damage via communication over e-mail or phone.

Cancellation Policy
Any cancellations can be processed within 24 hours of placing the orders, by writing to us on support@sageaurasoul.com. Refund for cancelled orders will be processed to the original mode of payment within 5-10 working days.

Shipping Policy
Most orders are shipped within 2 business days, unless stated otherwise during purchase. Shipping rates are free above 699, unless stated otherwise in the website. Shipping is using a third-party company, and tracking ID will be provided once the product is shipped.

Delivery and Shipping Policy

1. Shipping Destinations:

We currently ship to addresses within India only. If you are ordering from outside India, please contact us for further assistance.

 

2. Order Processing Time:

Orders are typically processed within 14 business days after payment confirmation. Please note that orders placed on weekends or holidays will be processed on the next business day.

 

3. Delivery Timeframe:

The delivery timeframe depends on the destination address. Estimated delivery times are as follows:

  • Tier I, II cities: 7-14 business days

  • Tier III cities: 14-21 business days

 

Please note that delivery times may vary due to factors such as courier availability, weather conditions, and carrier delays. We strive to deliver your order within the estimated timeframe whenever possible.

 

5. Tracking Your Order:

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your package and monitor its delivery status.

 

6. Delivery Issues:

If you encounter any issues with the delivery of your order, such as delayed delivery or non-delivery, please contact our customer service team for assistance. We will work with the shipping carrier to resolve the issue and ensure that your order reaches you as soon as possible.

 

8. Shipping Restrictions:

Some products may be subject to shipping restrictions based on their contents or destination. We comply with all shipping regulations and restrictions imposed by relevant authorities.

 

9. Contact Us:

If you have any questions or need further information regarding our Delivery and Shipping Policy, please contact our customer service team at support@sageaurasoul.com. We are here to assist you and ensure a smooth delivery experience.

 

By placing an order with Sage Aura Soul, you agree to abide by this Delivery and Shipping Policy. We reserve the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

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